Aug 7, 2020
In this special episode of The Arts & Everything In Between Podcast, we speak to Emma Parlow Marketing and Audience Development Manager & Ben Cannell Front of House Manager about reopening the Hertford theatre during these challenging times. Ben talks through all the operational considerations Hertford have implemented to ensure audiences and staff are kept safe as they reopen their cinema programme. He also discusses the implementation of various different socially distanced seating plans to help achieve the maximum capacity. Emma discusses how they had to win the hearts and minds of their audiences with clear pre and post communications while programming a selection of films that appeal to a wide range of their audiences.
Ben and Emma have kindly offered to share all of their reopening resources with the wider arts community, please email them at ben.cannell@hertfordtheatre.com and emma.parlow@hertfordtheatre.com.
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TOPICS COVERED IN THIS EPISODE:
- A quick history of the Hertford Theatre
- Hertford struggles during COVID 19
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- Working with a skeleton staff, merging roles
- Staying positive and not getting overwhelmed
- How to reopen again
- Programming
- Socially distanced seating plans
- Audience and team members safety
- Correct sanitation
- Clear communication strategy
- Demographic of attendees
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- The enormous goodwill of attendees
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FURTHER READING & RESOURCES:
Arts Advocacy Toolkit
https://mailchi.mp/c82ec42bc616/arts-advocacy-toolkit
Arts Working Group Open Call Webinar Video Catch Up
https://mailchi.mp/553499e5f781/artsworkinggroup-webinarcatchup
Arts Working Group Open Call Webinar Resources
https://www.ticketsolve.com/blog/arts-working-group-open-call-webinar1/
Arts Working Group Q&A
https://www.ticketsolve.com/blog/arts-working-group-open-call-webinar-questions-and-answers/
Arts Working Group Recovery Toolkit: Module 1 Reopening with Clear Communications
https://mailchi.mp/24d1a01b137b/reopening-toolkit
The Arts Marketing Association (AMA) are launching a new Service Provider membership It’s for organisations working to provide products and services in the arts, culture and heritage sector, and gives you high-quality access to their community of over 2000 members — including a listing in a new Service Provider Hub and opportunities to share the support you offer in a resource area. Register your interest to be among the first to hear more:
https://www.a-m-a.co.uk/service-providers/
COVID-19 Venue Guidelines for Reopening Video
https://www.ticketsolve.com/blog/covid-19-venue-guidelines-video-resource/
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THE ARTS AND EVERYTHING IN BETWEEN PODCAST
It’s tough but rewarding working in the arts and often so busy you have little time to share with your peers and investigate new ideas. Every couple weeks join presenters as they interviews arts industry experts getting their take on the biggest issues facing the arts world today. There will be ideas to try, practical tips, lots of learning and of course - lots of laughs. If you work in theatres, venues, festivals or the arts and cultural sector this podcast is what you need!
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WANT TO BE ON THE PODCAST
If you have some great tips and tricks to share with the arts industry, we would love to have you on as a guest. To be a guest on the podcast, drop us an email on podcast@ticketsolve.com
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